We are committed to providing you with a satisfying shopping experience, so our return and exchange policy is as flexible and convenient as possible. The following are the specific terms regarding returns and exchanges:

  1. Return and Exchange Period
    You can request a return or exchange within 14 days of receiving your item. After this period, we will not be able to process your return or exchange request.
  2. Return and Exchange Requirements
    Unused: The item must be unused, unwashed, and in its original packaging.
    Quality Issues: If the item is defective or the wrong item was sent, please contact us as soon as possible after receipt. We will provide a free return or exchange.
  3. Return and Exchange Process
    Request: Please submit a return or exchange request via our customer service email, providing your order number and relevant product information.
    Confirmation: Our customer service staff will review your request and respond within 2 business days.
    Returning Items: Once approved, please return the item by mail as instructed. We recommend using a tracked shipping method.
  4. Refund Methods
    Once we receive the returned item and confirm its eligibility for return or exchange, we will process the refund within 2 business days. Refunds will be issued to the original payment method used for payment.
  5. Shipping Information
    Quality Issues: Returns due to quality issues will be covered by our shipping costs.
    Non-Quality Issues: Returns due to personal reasons (such as incorrect size, dislike of style, etc.) will be subject to your own shipping costs.
  6. Special Circumstances
    Certain products, such as intimate swimwear, may not be eligible for our return policy. Specific information will be provided on the product page.

If you have any questions, please feel free to contact our customer service team. We are happy to assist you! Thank you for your trust and support!